Joyce J . Fitzpatrick , PhD , RN, FAAN, Serie s Edito r Advisory Board : Pamela Cipriano, PhD, RN, FAAN; Harriet R. Feld- man, PhD, RN, FAAN; Greer Glazer, RN, PhD, CNP, FAAN; Daniel J. Pesut, PhD, APRN, BC, FAAN; Elaine La Monica Rigolosi, EdD, JD, FAAN 2005 Smar t Nursing : Ho w t o Creat e a Positiv e Wor k Environment tha t Empower s an d Retain s Nurse s June Fabre, MBA, RNC 2005 Managemen t an d Leadershi p i n Nursin g an d Healt h Care : An Experientia l Approach , 2n d Editio n Elaine La Monica Rigolosi, EdD, JD, FAAN 2003 Th e Nursin g Shortage : Strategie s fo r Recruitmen t About th e Autho r The author knows about nursing chal- lenges because she has experienced them. June Fabre has worked as a clin- ical nurse, educator, and manager in many specialties such as medical sur- gical, psychiatry, home care, long- term care, ambulatory care, managed care, rehabilitation, and cardiology. She decided to turn the challenges of working as a nurse into an opportu- nity—to start a business focused on producing positive health care change. Ms. Fabre believes that nurses can create positive change by supplementing their comprehensive medical knowledge with communication and leadership techniques. Ms. Fabre is an author, speaker, and consultant on various topics such as critical thinking, high-performance teams, and the art of creating a staff-friendly culture. As a result, she has spoken to audi- ences, large and small, all across the country. In addition, she has published JUNE FABRE , MBA , RN C NURSING HOW T O CREAT E A POSITIV E WORK ENVIRONMEN T THA T EMPOWERS AN D RETAIN S NURSE S SPRINGER PUBLISHIN G COMPAN Y NURSING MANAGEMEN T & LEADERSHI P SERIE S SMART Copyright © 2005 by June Fabre All rights reserved No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior permission of Springer Publishing Company, Inc. Springer Publishing Company, Inc. 11 West 42nd Street New York, NY 10036 Acquisitions Editor: Ruth Chasek Production Editor: J. Hurkin-Torres Cover design by Joanne Honigman Art by Andrew White 05 06 07 08 09 / 5 4 3 2 1 Library o f Congres s Cataloging-in-Publicatio n Dat a Fabre, June. Smart nursing : how to create a positive work environment that empowers and retains nurses / by June Fabre. p. ; cm. — (Springer series on nursing management and leadership) ISBN 0-8261-2585-9 1. Nursing services—United States—Personnel management. 2. Nursing services—United States—Administration. 3. Nurses—Supply and demand—United States. 4. Nurses—United States—Social conditions. 5. Manpower